Retail

CHALLENGE:

Tracing abandoned luggage owners without disrupting airport ops.

SOLUTION:

Lost and abandoned luggage was creating a domino effect for a major airline’s ground staff, who were tasked with trying to identify the owner, moving other passengers to adjacent terminals or even outside, calling in law enforcement, and delaying planes, which was negatively impacting revenue for airlines, retail, and the airport.

RESULTS:

By leveraging Scout, we enabled the client to:

• Locate luggage owners in seconds
• Evaluate threats quickly
• Take action without disrupting airport operations

CHALLENGE:

Ensuring pet health auditing and monitor-ing during grooming.

SOLUTION:

Pet safety and customer satisfaction is our client’s business. They wanted to ensure processes were being followed and that pets were being returned to their owners after grooming in a calm and composed state to enhance customer loyalty while also avoiding any claims regarding pet mistreatment, which are a high liability.

RESULTS:

Centific leveraged our Scout Computer Vision platform, enabling our client to:

• Improve customer loyalty
• Track groomer performance
• Facilitate training for new staff
• Provide immediate feedback to in-store staff and management

CHALLENGE:

Protecting bottom-line sales from repeat store theft.

SOLUTION:

The pandemic was driving an increase in theft in some of our client’s stores. In-store as-sociates were stretched thin and didn’t have full visibility into how the client planned to address the problem. Moreover, customers were growing increasingly concerned by safety issues and con-stant shrink related to out of stocks.

RESULTS:

We used our Scout platform to help the client grow its store coverage by connecting existing cameras, enabling the client to:

• Understand customer behaviors in real time
• Notify in-store staff immediately of potential risks
• Reduce the bottom-line impact by 43 percent